Refund and Returns Policy for Maxsonali Interior Store

Effective Date: January 8, 2025

At Maxsonali Interior Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair return and refund policy to ensure a smooth and hassle-free experience. Please take a moment to read through our policy below, which applies to all purchases made through our website, maxsonali.com.

1. Return Eligibility

We accept returns on most items within 30 days from the date of delivery. In order to qualify for a return, the item must meet the following conditions:

  • The product must be unused, in its original packaging, and in resalable condition.
  • The item must not have been damaged, altered, or customized in any way.
  • Certain items such as custom furniture, clearance products, and gift cards are non-returnable. These exclusions are clearly stated on the product page or during the checkout process.

If you wish to return an item, please contact us at info@maxsonali.com or call (931) 484-7938 for return instructions.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@maxsonali.com or (931) 484-7938 to inform us of your return request. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  • Step 2: Once we receive your request, we will provide you with a Return Authorization Number and instructions on how to send the item back.
  • Step 3: Pack the item securely in its original packaging and include any accessories or parts that came with it. Write the Return Authorization Number clearly on the package to help us process your return efficiently.
  • Step 4: Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect items).

3. Refund Process

Once we receive the returned item and confirm that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note:

  • Refunds are typically processed within 7-10 business days from the date we receive the returned item.
  • Shipping costs are non-refundable, unless the return is due to an error on our part.
  • If you received a gift or promotional discount with your purchase, your refund will be issued for the value of the item(s) returned, excluding any promotional or gift discounts.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@maxsonali.com or call (931) 484-7938. We will work with you to resolve the issue by offering a replacement, repair, or full refund. Please retain all packaging and take photos of the damaged item to assist us in processing your claim.

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

6. Non-Returnable Items

The following items are non-returnable and cannot be refunded:

  • Custom-made furniture or products
  • Clearance or sale items
  • Gift cards
  • Personalized products or items with custom engravings
  • Items marked as “final sale” on the product page

7. Contact Information

If you have any questions regarding our refund and return policy or need assistance with a return, please feel free to reach out to us:

Maxsonali Interior Store
Address: 68 Frankie Ln, Crossville, Tennessee (TN)
Phone: (931) 484-7938
Email: info@maxsonali.com
Website: maxsonali.com