Shipping Policy for Maxsonali Interior Store
Effective Date: January 8, 2025

At Maxsonali Interior Store, we are committed to providing you with a seamless and efficient shipping experience. This policy outlines the shipping options, costs, timelines, and other relevant details to ensure your orders are delivered promptly and securely.

1. Shipping Options and Costs

We offer a variety of shipping methods to meet your needs:

Domestic Shipping (United States)

  • Standard Shipping: Delivery within 5–7 business days for most locations. Ideal for non-urgent orders.
  • Expedited Shipping: Delivery within 2–3 business days for faster service.
  • White Glove Delivery: For large or high-value items, this option includes in-room placement, assembly (if applicable), and removal of packaging materials.

International Shipping

We ship to select international locations. Delivery times vary depending on the destination and typically range from 10–15 business days. Customers are responsible for any customs duties, taxes, or import fees.

Shipping Costs

Shipping fees are calculated based on the size, weight, destination, and shipping method of your order. The exact cost will be displayed at checkout before you complete your purchase.

2. Order Processing Times

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • During peak shopping periods, such as holidays or promotional sales, processing times may be slightly longer.

You will receive an email confirmation with tracking details once your order has been shipped.

3. Delivery Timeframes

Estimated delivery times for various shipping options are as follows:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • International Shipping: 10–15 business days

Please note that delivery times may vary due to factors such as weather, carrier delays, or customs clearance for international orders.

4. White Glove Delivery Service

For large or high-value items, we offer White Glove Delivery, which includes:

  • Delivery to the room of your choice.
  • Assembly of furniture, if applicable.
  • Removal of all packaging materials.

White Glove Delivery may require additional processing time and is subject to availability based on your location.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress in real time. If you do not receive tracking details within 48 hours, please contact us at info@maxsonali.com.

6. Damaged, Lost, or Incorrect Orders

We take great care to ensure your orders are delivered in perfect condition. However, if an issue arises:

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery. Include photos of the damage and packaging, and we will arrange for a replacement or refund.
  • Lost Orders: If your package is marked as delivered but you haven’t received it, notify us immediately. We will work with the carrier to locate your package or provide a resolution.
  • Incorrect Items: If you receive the wrong item, contact us within 7 days. We will arrange for the correct item to be shipped and cover the cost of returning the incorrect one.

7. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Oversized or heavy items may not be eligible for international shipping.
  • Certain remote locations may experience longer delivery times or limited service availability.

If you are unsure about your location’s eligibility, please contact us before placing your order.

8. Returns Due to Delivery Issues

If your package cannot be delivered due to an incorrect address, absence of a recipient, or other reasons:

  • The package may be returned to us.
  • We will contact you to arrange for reshipment. Additional shipping fees may apply.

9. Customs and Duties (International Orders)

For international shipments, customers are responsible for all customs duties, taxes, and import fees. These charges are determined by the destination country and are not included in the shipping costs at checkout.

10. Contact Us

If you have questions or concerns about your shipment, please don’t hesitate to contact us:

Maxsonali Interior Store

  • Address: 68 Frankie Ln, Crossville, Tennessee (TN)
  • Phone: (931) 484-7938
  • Email: info@maxsonali.com

At Maxsonali Interior Store, we are dedicated to ensuring your orders are delivered safely and efficiently. Thank you for trusting us to furnish your home. We look forward to helping you create a beautiful, comfortable living space!